FAQ
What Autoelig does—and what is still coming.
Product access, completion claims, plan boundaries, and integrations are stated without hiding the current limits.
Is Autoelig available now?
Autoelig is being launched through early access. Request access to discuss onboarding; there is no public self-service account creation.
How long does a verification take?
Most supported verifications complete in 1–10 minutes and are timed to the appointment date. Payer availability and questions requiring follow-up can take longer.
What does 99% completion mean?
It is the completion rate across the payers we support. It is not a claim about every payer or every possible request.
Does Autoelig connect to my EHR?
Not today. EHR integration is coming soon. The free workflow uses manual entry.
Can anyone create a free account?
No. Each office is onboarded by the team and signs a BAA before access. The free workflow is usage-limited.
What does the free workflow return?
It returns a read-only eligibility result and a standardized PDF. The office enters the request manually.
How are multiple DSO offices handled?
Each office stays in its own operational boundary while using a common result structure.
What questions does the eligibility agent evaluate?
The workflow is shaped around appointment-date status, plan identity, category and code-level benefits, deductible and maximum accumulators, frequency rules and history, age limits, waiting periods, downgrades, missing-tooth provisions, and other unresolved plan details relevant to the planned visit.
Does Autoelig invent an answer when payer data is missing?
No. Missing or unsupported detail is surfaced for review. The product is designed to distinguish confirmed information from unavailable, not-applicable, and unresolved fields.
Is eligibility the same as a full benefit verification?
No. Active eligibility confirms enrollment for a date, while a useful benefit verification also considers plan rules, accumulators, limitations, history, and the planned dental services.
Can Autoelig verify frequency limitations?
The result can apply a returned frequency rule when the necessary service history is available. If the payer does not return enough history or rule detail, that gap remains visible rather than being assumed.
Can I use the result as a guarantee of payment?
No. Eligibility and benefit information supports treatment planning and estimates, but payer responses are not a guarantee of payment. Final adjudication depends on the claim, plan terms, service details, and payer processing.